Toll Free : 877-288-9116 |   Click to Order from USA
Categories
Recommended Read
Recommended Read
Join our Newsletter

Shipping, Refunds and Returns

 

SHIPPING TERMS AND CONDITIONS

 

Orders are shipped within 1-2 business days (Monday through Friday, excluding Federal holidays). All Canada Post Services (CPS) delivery requests must be placed by 11:00 AM Eastern Time, Monday through Friday, to be qualified for same-day shipping. Please note, all delivery times are estimates and BIOAGE is not responsible for delays due to weather, delivery carrier factors, customer error, holiday-related delays, international customs regulations, or any other unforeseen factors.

Shipping Options

Estimated Delivery Times

 UPS 3rd Day

 1 to 3 business days

 UPS 2nd Day

 1 to 2 business days

Canada Post Express

1 to 4 business days

Canada Post Expedited

1 to 10 business days

While BIOAGE makes every effort to adhere to these guidelines, these Terms and Conditions are in no way a promise or guarantee of delivery time. UPS options are for Monday through Friday delivery only; BIOAGE does not offer UPS Saturday or Weekend delivery. BIOAGE is unable to provide estimates for International shipping times, and is not responsible for customs or other fees imposed by the destination country. Shipping charges (including international surcharges) are NOT refundable.

 

PURCHASING CARRIER INSURANCE

You may purchase carrier insurance with Canada Postal Services (CPS) only.  If you do so, and in case of loss, then you are solely responsible for contacting the USPS and filling the forms required for requesting a refund for the insurance coverage

 

REFUND and CREDIT: 

 

Please note, when you are requesting an order cancellation or a change in an order resulting in a CREDIT to your credit card, a Financial Fee of $3.00 will be applied to the transaction.  If the cancellation or change is a result of a mistake on the part of BIOAGE, there will be no charge.

 

RETURN POLICY:

 

In all cases of returns, please notify our office at 905-228-3197 before returning any product.

 

OUR GUARENTEE

 

Within 30 days:  We will refund your first bottle purchased even if it has been openned and/or used. We will refund as well the other unopeneed and undamaged bottles in your first order.  We will not refund shipping & handling costs.

After 30 days:  We reserve the right to issue or refuse a refund ONLY for unopenned and undamaged bottles for returns postmarked after the 30th day from your date of purchase.  We reserve the right to charge up to 25% for re-stocking fee.

 

After 90 days:  BIOAGE will NOT accept products returned after 90 days of purchase. NO EXCEPTIONS. 

 

NOTES:

·         Shipping & handling fees are non-refundable.

·         If product is received damaged or opened no refund will be issued.

·         Only one return per person/household will be honored.

·         In all cases of returns, please notify our office at 905-228-3197 before returning any product.

·         Please allow seven business days from the date we receive your return for processing.

 

RETURN INSTRUCTIONS

 

Please return using the original packaging (recommended) or a sturdy box to ensure your return is not damaged in transit. We recommend that you use a tracking number, delivery confirmation or some sort of insured mail for returned merchandise, as we cannot be responsible for items that never reach our warehouse, or do not include customer information.

In Canada please ship your return via Canada Post to:

 

BIOAGE CANADA
210 Glendale Ave. Suite #136
St. Catharines, ON L2T 3Y6

 

 

DISCLAIMER -  By ordering from BIOAGE you are stating that you agree to the above.

 

 

*Disclaimer: The Food and Drug Administration has not evaluated these statements. These products are not intended to diagnose, treat, cure or prevent any disease.

© Copyright 2001-2016 BIOAGE Inc., All Rights Reserved